In practice

Five scenes from the working day.

Every partner recognises these files. In each, the caseload was read overnight, so the problem is found while it is cheap to fix.

  • The triage hour comes back, because the caseload was read overnight.
  • A drifting file is found while it is still cheap to fix.
  • The chargeable work that leaves no document is still recorded.
  • A fee earner signs off everything, so the judgement stays with a person.
The time nobody would have recorded, a screen from the working software
The time nobody would have recorded
The morning list, a screen from the working software
The morning list
Every date carries its rule, a screen from the working software
Every date carries its rule

Illustrative. Three screens from the working software, on invented files. The platform, screen by screen.

Five scenes from the working day

The scenes are illustrative rather than client case studies. The demonstration lets you watch each one happen.

The supervising partner

The file nobody senior reads

A matter with no activity for six weeks, a client waiting on an unanswered letter, a limitation date creeping closer. It never surfaced, because supervision by sampling reads only the files picked.

The drifting files arrive as a standing report on the partner's morning list, oldest silence first, each with a drafted next step. Supervision stops depending on whether anyone had time to look.

Read the article on file drift

The junior at 7pm

No one left to ask

The office has emptied, a limitation point needs a decision, and the trainee does what people do under pressure without guidance. Either answer becomes tomorrow's problem.

Bracton walks the junior through the next steps, drawing on playbooks designed by a former county court judge, and escalates to the supervising partner at the trigger points the firm has set, where a logged note waits.

Read where in-system assistants stop

The biller at month end

Chargeable work never recorded

Eleven short calls, a stream of quick email replies, a form filled at speed between meetings. Real work for clients, none of it recorded, because the six minute entry is the first casualty of a busy day.

Bracton compares what each file shows happened against what was recorded, then drafts the missing entries with narratives for the fee earner to accept or reject.

Read the article on unrecorded time

The partner who priced the job

The fixed fee past its scope

The fee was agreed for a defined piece of work. Then the other side raised something new, the client asked for one more thing, and the file absorbed it.

Because Bracton reads the whole file, it notices when recorded activity passes the scoped stages and drafts the variation letter early.

Read the article on fixed fee discipline

Every fee earner, 8.45am

A morning list instead of triage

The first hour of most days goes on finding out what matters today, scanning the inbox, opening files, half remembering Friday's promises.

With the overnight sweep done, the day starts with a short list in priority order, the drafts attached, the deadlines flagged, the silent clients queued for a chaser.

See everything the sweep produces
The morning's items on a narrow screen, the client money comparison first and the breach with its clock beneath it

Illustrative. The same morning list on a phone, from the working software, with the firm and the clients invented. The partner on the train sees the same files, in the same order, as the partner at a desk.

Contact

The scene in your firm

Partners recognise one straight away. Say which, along with the system you run, and the first reply is about your files.

Book a free hour on your own files